Preview wording. Business-specific contact details and final terms are awaiting confirmation.
Discuss cancellation before ordering
Custom products are made to an agreed specification. Cancellation options, timing, charges and any refund terms need to be stated in your written order terms before you approve production. This website does not publish a blanket no-refund rule.
Changes to an approved order
Contact us as soon as possible with the order reference and the exact change requested. Feasibility depends on the stage of production. Any cost or delivery adjustment needs written agreement.
Wrong, damaged or potentially defective items
Keep the item and packaging, take clear photographs, and note the affected quantities and product references. Contact us with the issue and the approved specification so the concern can be assessed.
Agree the next step
Any remedy, return authorisation, return address, shipping responsibility or refund arrangement needs to be confirmed after review and in line with your order terms and applicable rights. Ask for instructions before sending goods back.
Size and design checks
Review the size breakdown, artwork, names and numbers carefully before approval. If a delivered item differs from the agreed specification, identify the difference in your message so it can be reviewed.